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Every work has a process, and every process has a story. As a researcher, I prioritize making these stories heard through the thorough usage of these processes and frameworks.

I am not the user and the user is not me.

As a UX Researcher with a background in Product Design, my general process, as demonstrated in the image below, is one that combines small portions of both roles to create a robust structure and efficient workflow. This process is tailored to best fit my work style, and is not meant to be a one-size-fits-all for every and any researcher/designer out there.

Framework credit: Jeanette Fuccella

Initially, I put the most emphasis within the Define stage.

This stage is crucial as it is now when we define the scope of the project: problem framing. This dictates the direction, pace, tools, as well as the study protocols (Research phase) or our team would have to use for the project.

I like to describe my process as interchangeable building blocks

• based on the prompt, stage of the project, or team members, these steps can be interchangeable to create diverse holistic solutions. Doing so will yield different results, but throughout the process we learn more about the real underlying problems and get closer to creating delightful experiences.

A chef needs cooking utensils, a carpenter needs woodworking tools, and a researcher needs frameworks and processes. These are a few that I like using:

Ps. Feel free to download and use them too!

Design Thinking

Innovation Thinking & Planning